Frequently Asked Questions
For answers to common questions about our excursions, visit our FAQ page. We’ve compiled key information to ensure your experience is smooth and hassle-free.
For answers to common questions about our excursions, visit our FAQ page. We’ve compiled key information to ensure your experience is smooth and hassle-free.
To explore the available excursions, please visit our Excursion List page.
To start the reservation process, select the excursion that interests you from the main menu under “Crete Excursions.” Click on the “BOOK NOW” button, fill out the required information in the reservation form, and click “Send.”
Yes, you will receive a confirmation email immediately after submitting your booking request.
The exact departure time for each excursion will be included in the confirmation email sent after your booking request is processed.
Most excursions and services provided by Tourline are available in English. You can check the available languages for each day on the specific excursion page.
We offer you a free pick up service from any place between Agia Pelagia and Malia.
Just tell us in which hotel you are staying and we’ll pick you up from the door or the closest feasible point to you. For further convenience, our team will name the meeting point as soon as you make your reservation.
Please check below at the map the most common meeting location places:
You can pay in cash on board. All prices are listed in euros per person. Please note that promotions and special offers may have different payment terms; refer to the specific promotion for details.
Yes, all tours are free for children under 4 years old. Children aged 4–12 years receive a 50% discount on all excursions and extras (in case of exceptions to this policy, it will be clearly indicated in the tour description). If you are traveling with children, please use the tour reservation form on our website to pre-book the number of child tickets.
There is no minimum age for participation in excursions. However, children and guests under 18 years old must be accompanied by a parent or guardian.
If you need to cancel your tour, please notify us at least 24 hours before the scheduled start time to cancel your ticket.
Tourline reserves the right to alter or cancel any tour due to adverse weather conditions, insufficient participant numbers, or force majeure. In such cases, you will be notified at least 12 hours prior to departure.
All of our tours include a guide, unless otherwise specified.
Yes, we offer hiking tours such as the Samaria Gorge (18 km) and Imbros Gorge.
Yes, all of our tours can be customized as private tours. Additionally, we can create a tailor-made private tour just for you. Please contact us for a quote.
Shopping is an important part of the travel experience, and wherever possible, we include time for shopping during most of our excursions.