TERMS & CONDITIONS
GENERAL TERMS & CONDITIONS
These general terms & conditions regulate relations between the travel agency TOURLINE as an excursion
organizer (hereinafter: the Agency or Tourline) and passengers regarding the organization of an excursion.
By booking one of our tours, that means that you are informed about these Terms & Conditions – as well as our
PRICES & ITINERARY
Changes to your excursion: all excursions are subject to change without notice. Descriptions, departure times,
itineraries, pricing and locations are correct at the time of publication and may be altered and may vary due to
unforeseen circumstances. Descriptions and excursion lengths are all based on approximate times and
predetermined points of interest. Changes may happen before or during your excursion which are unavoidable and
can be made at our sole discretion.
CHANGES OR CANCELLATIONS
It goes without saying that we’ll do our best to make sure your excursion goes according to plan. But when
circumstances are beyond our control we sometimes have to amend or cancel excursions without warning. These
include but are not limited to…
Insufficient demand. Most of our excursions need a minimum number of participants to go ahead. So, if we don’t
get enough bookings we may have to amend or cancel your excursion.
Local or national holidays.
During public holidays, access to certain facilities – such as museums, archaeological and religious sites – may
Unexpected queues or traffic delays – Whilst this will be out of our control we’ll do our best, where possible,
to minimize any inconvenience caused.
Popular sights – these can sometimes get a bit overcrowded. When that happens, we’ll do our best where possible
to run the excursion in a different order to minimize inconvenience and enhance your experience.
We operate our excursions come rain or shine, however at times we will be forced to amend or cancel a particular
excursion due to weather-related safety considerations.
If your tour is cancelled by us, we will give you a full refund.
Payment will be been online by credit card or board, only by cash. Extras will be paid on spot.
As for the excursion prices and usually for the extras: infants under 4 years old go free; however do not occupy
a seat, children between 4-12 years old receive a discount of 50% of the price. In case that there is a difference
about it, it will be mentioned in the description of the tour. Any passengers under the age of 18 years old must be
accompanied by someone over 18 years old.
DEPARTURE LOCATION & TIME
The specific pick up point will be described (and mapped, where it’s possible) on your ticket, as well as the
departure time from it. Once you received your ticket, your booking is finalized and confirmed.
TRAVEL DOCUMENTS & TICKETS
Once you have completed your online booking, we will send you your reconfirmation voucher, which you need, printed
or by phone, in order to show it to your guide or driver at the pick up point. The tickets include important and
specific information about your tour as the meeting location, the pickup time, the amount of payment and the extras.
Please read your tickets carefully. Your reservation may take up to 24-48 hours to process. Once this process is
complete, you will receive your tickets via the email address you provide.
We will not be responsible for personal possessions. Do not leave your possessions unattended at any time,
either in the vehicles/boats in which you are travelling or otherwise.
On your excursion it is necessary that you follow all reasonable instructions of the leader. If you commit any
illegal act when on an excursion or in the reasonable opinion of the leader your behavior is disruptive,
threatening or abusive, causes or likely to cause danger, and/or detrimental to or incompatible with the
interests, comfort, well-being or harmony of the group and/or others we will require you to withdraw from the
excursion at any time. In the event you are withdrawn from an excursion you will be responsible for the cost of
returning to your hotel. In any of these circumstances no refunds or compensation will be paid to you and we may
make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings
may also be instigated.
We reserve the right to amend or cancel excursions to meet local conditions for participant safety and
convenience. We will not compensate you for disappointment in circumstances caused by events beyond our control
which makes it impossible for us to provide services as intended.
We will take no responsibility for the acts or omissions of 3rd parties including but not limited to owners or
those in control of any sites or property visited whilst on an excursion.
We provide our customers insurance coverage on our tours. Customers are insured from the moment they get on the
bus in the morning until the end of the trip, inside the bus.
Generally liability insurance includes:
- personal injuries for each person,
- material damages of third parties for each accident or series of accident that have the same cause,
- each group accident, whoever the beneficiaries are.
- The insurance also covers any personal harm to third parties or customers due to food poisoning from the
consumption of food or beverages during the trip, provided that it occurs in at least three (3) people from
the same cause and with the same symptoms.
*By definition, these insurances do not cover cases of pandemic and so, there is no issue of civil liability for
our company in case of an accident as long as all health protocols are observed.