Terms and Conditions

General Terms & Conditions

These general terms & conditions regulate relations between the travel agency TOURLINE as an excursion organizer (hereinafter: the Agency or Tourline) and passengers regarding the organization of an excursion. By booking one of our tours, that means that you are informed about these Terms & Conditions – as well as our Privacy Policy – and you agree with them.

Incurance Coverage

We provide our customers insurance coverage on our tours. Customers are insured from the moment they get on the bus in the morning until the end of the trip, inside the bus.

Generally liability insurance includes:

  • personal injuries for each person,
  • material damages of third parties for each accident or series of accident that have the same cause,
  • each group accident, whoever the beneficiaries are.
  • The insurance also covers any personal harm to third parties or customers due to food poisoning from the consumption of food or beverages during the trip, provided that it occurs in at least three (3) people from the same cause and with the same symptoms.
  • *By definition, these insurances do not cover cases of pandemic and so, there is no issue of civil liability for our company in case of an accident as long as all health protocols are observed.

Prices & Itinerary

Changes to your excursion: all excursions are subject to change without notice. Descriptions, departure times, itineraries, pricing and locations are correct at the time of publication and may be altered and may vary due to unforeseen circumstances. Descriptions and excursion lengths are all based on approximate times and predetermined points of interest. Changes may happen before or during your excursion which are unavoidable and can be made at our sole discretion.

Changes or Cancellations

It goes without saying that we’ll do our best to make sure your excursion goes according to plan. But when circumstances are beyond our control we sometimes have to amend or cancel excursions without warning. These include but are not limited to Insufficient demand. Most of our excursions need a minimum number of participants to go ahead. So, if we don’t get enough bookings we may have to amend or cancel your excursion.

Local or national holidays.

During public holidays, access to certain facilities – such as museums, archaeological and religious sites – may be restricted. Unexpected queues or traffic delays – Whilst this will be out of our control we’ll do our best, where possible, to minimize any inconvenience caused. Popular sights – these can sometimes get a bit overcrowded. When that happens, we’ll do our best where possible to run the excursion in a different order to minimize inconvenience and enhance your experience.


We operate our excursions come rain or shine, however at times we will be forced to amend or cancel a particular excursion due to weather-related safety considerations. If your tour is cancelled by us, we will give you a full refund.


As for the excursion prices and usually for the extras: infants under 4 years old go free; however do not occupy a seat, children between 4-12 years old receive a discount of 50% of the price. In case that there is a difference about it, it will be mentioned in the description of the tour. Any passengers under the age of 18 years old must be accompanied by someone over 18 years old.

Departure Locations & Time

The specific pick up point will be described (and mapped, where it’s possible) on your ticket, as well as the departure time from it. Once you received your ticket, your booking is finalized and confirmed.

Travel Documents & Tickets

Please note that it may take up to 24-48 hours for us to process your reservation. Once we have completed the process, you will receive your tickets and reconfirmation voucher via email to the address you provided.

When you receive your tickets, please read them carefully. You will need to print your voucher and show it to your guide or driver at the designated pickup point. The tickets include important information about your tour, such as the meeting location, pickup time, payment amount, and any extras that may be included.

If you have any questions or concerns, please don’t hesitate to contact us. We’re here to make sure your experience is as smooth and enjoyable as possible.


Please note that payment for our services can be made online using a credit card, or on board in cash. Any additional expenses incurred during your trip will be paid for at the time of the service.

Personal Possessions

We will not be responsible for personal possessions. Do not leave your possessions unattended at any time, either in the vehicles/boats in which you are travelling or otherwise.

We understand that losing personal possessions can be a distressing experience. Please rest assured that we will do everything in our power to assist you in recovering your lost items. Our team is dedicated to providing you with the support and resources you need to locate and retrieve your belongings. Don’t hesitate to reach out to us for help in any way you need. We are here for you.


On your excursion it is necessary that you follow all reasonable instructions of the leader. If you commit any illegal act when on an excursion or in the reasonable opinion of the leader your behavior is disruptive, threatening or abusive, causes or likely to cause danger, and/or detrimental to or incompatible with the interests, comfort, well-being or harmony of the group and/or others we will require you to withdraw from the excursion at any time. In the event you are withdrawn from an excursion you will be responsible for the cost of returning to your hotel. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings may also be instigated.

We reserve the right to amend or cancel excursions to meet local conditions for participant safety and convenience. We will not compensate you for disappointment in circumstances caused by events beyond our control which makes it impossible for us to provide services as intended. We will take no responsibility for the acts or omissions of 3rd parties including but not limited to owners or those in control of any sites or property visited whilst on an excursion.